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Products Focused
What is the shelf life or expiration date of Meliponi skincare products?
A: Our skincare products can lasts for two years since our skincare products does not contain any preservatives to increase the lifespan of the products.

What is the difference between Meliponi day cream and night cream?
A: Meliponi day cream contain SPF (Skin Protection Factor) which allow you to stay in the sun without getting sunburned. Day cream contains SPF20 which will blocks 96% of UVB (Ultra Violet B). While for Meliponi night cream contain polypeptide which will manage wrinkles in your skin, reversing the signs of aging and manage dark spots on your skin.

What type of skin is suitable to use these products?
A: These products are suitable for aging and pigmented skin. Meliponi skincare product line has targeted de-aging options, from defense against the first signs of aging and bring back the bounce of the skin.

How can you convince me that your products are new and genuine?
A: Our product is genuine because we will not sell any fake or imitation skincare products.

Are Meliponi skincare labeled as products vegan?
A: Yes. Because to produce Meliponi skincare are only using the honey which will not harm any animal.

What are the ingredients in your products?
A: Our skincare products mainly contain stingless bee honey and virgin coconut oil (VCO) except for acne cream. However it contain tea tree oil which is good to treat acne.

What are the steps to use Meliponi skincare products?
A: Clean your face from any makeup. Apply the deep cleanser scrub on your face dryly. Rinse thoroughly with lukewarm water. Then apply the intensive serum, moisturize your skin with radiance day cream or polypeptide intensive night cream. To seal in added moisture by spraying hydrating mist to your skin.

Can deep cleanser scrub be used everyday?
A: Yes. Because our skin need to be cleanse at least twice a day.

Does your Meliponi skincare products contain paraben?
A: Our skincare products are paraben free.

Does Meliponi skincare products contain Vitamin C and Vitamin E?
A: Yes. Our radiance day cream, polypeptide intesive night cream, deep cleanser scrub and intensive serum contain Vitamin C and Vitamin E which are good for skin.

Orders and Shipping

How do I place an order?
A: You can order our products by visiting our website at https://meliponie.com/ or contact us via whatsapp at 010-8694999.
When can I expect my order?
A: For order within Malaysia the processing order will take 3 days and the postage of the products will also take 3 days to be delivered to the customer. While for overseas the processing order will take 3 days to be done and it will depends on the courier services to deliver our products to the customer.
What payment methods can I use to place an order?
A: We will only accept payment via Paypal such as Visa, Mastercard, American Express and Discover Network. You also can pay via Billplz Payment Gateway, Maybank2u.com, CIMB Clicks, UOB, RHB Now, AmBank and Bank Islam

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Do you ship internationally?
A: Yes. We will ship our products internationally if there is order from international customer.
Returns

What is the return policy?
A: For the time being we are not practicing any money refundable except for if the products faulty we will replace the new products to our customers.

What do I do if I receive an order or broken products?
A: You can contact us via whatsapp at 010-8694999 or email to use your complains at sophiatahaholdings@yahoo.com.

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